299bet's Privacy Policy
Your personal information is very important to us. This policy explains in detail what information 299bet collects, how it is used, and what steps are taken to protect your privacy.
1. Introduction and Scope
This privacy policy applies to the 299bet platform and all services associated with it. When you register, log in, or use any service on 299bet, you acknowledge that your information will be processed in the manner described in this policy.
299bet always gives the highest priority to protecting users' personal information. By using our platform you agree to this privacy policy. This policy and the terms of service complement each other — for more details please read our Terms and Conditions.
This policy applies to users in Bangladesh and has been written in Bengali so that all users can understand it easily. In the event of any ambiguity, the Bengali version shall be considered the final reference.
2. What Information Is Collected
299bet collects various types of information in order to provide its services. This information falls into two main categories — information you provide directly and information collected automatically.
2.1 Personal Information Provided Directly
Information you provide when creating an account, completing verification, and making transactions:
- Full name, date of birth, and national ID number
- Email address and mobile number
- Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
- Documents submitted for identity verification
- Messages sent to the support team via live chat or email
2.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser name and version
- Date and time of access to the platform
- Which pages were visited and how much time was spent
- Data obtained from cookies and similar tracking technologies
- Betting history and game session information
2.3 Information Received from Third Parties
In some cases, information may be obtained from trusted third-party sources for the purpose of identity verification or fraud prevention. This process is carried out in full compliance with applicable law.
3. Purpose of Using Information
Collected information is used only for the purposes listed below. 299bet never uses your information for unrelated purposes.
3.1 Account Management and Service Delivery
- Creating, verifying, and keeping accounts secure
- Processing deposits and withdrawals
- Delivering information about bonuses and promotions
- Providing 24/7 customer support in Bengali and English
- Managing VIP membership and providing associated benefits
3.2 Security and Safety
- Detecting and preventing unauthorised access to accounts
- Taking measures against fraud and money laundering
- Ensuring age verification for 21+
- Implementing responsible gaming policies — for details please see our Responsible Gaming guidelines
3.3 Service Improvement
- Analysing platform performance
- Conducting statistical research to improve the user experience
- Planning the addition of new games and features
3.4 Legal Obligations
Information may be used where necessary to comply with applicable law or legitimate instructions from authorities. In such cases, information will be used to the minimum extent and only for the specific purpose required.
4. Information Disclosure and Third Parties
299bet does not sell your personal information or transfer it to advertisers. However, information may be shared with trusted partners in the limited circumstances below:
4.1 Service Providers
Information may be shared with certain third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and managing technical infrastructure. These parties may use the information only for the specific task assigned and are bound by strict confidentiality obligations.
4.2 Game and Technology Partners
Game providers including Evolution, Pragmatic Play Live, JILI, and Spribe may receive the minimum information necessary to run game services properly. This information is used solely for managing game sessions.
4.3 Legal Requirements
Information may be disclosed where required by a court order, a legitimate request from a government authority, or a legal obligation. In such situations 299bet always endeavours to protect users' interests to the maximum extent permitted by law.
4.4 Business Changes
In the event of any business restructuring, merger, or transfer of assets, users' information may be transferred. Users will be given advance notice of any such change.
5. Cookies and Tracking Technologies
299bet uses cookies to ensure the platform works correctly and to improve your experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
Required to maintain login sessions, carry out security checks, and support core functionality. Without these, the platform cannot function properly.
Collect information to understand which parts of the platform are used most. This information is used to improve the quality of the service.
Remember your language selection, display settings, and personal preferences so you do not have to set them again each time.
5.2 Cookie Controls
You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may affect some important functions of the platform.
6. Data Security Measures
299bet maintains multiple technical and organisational measures to protect your information.
6.1 Technical Security
- Data transmission is secured through SSL encryption
- Sensitive information stored on servers is kept in encrypted form
- Firewalls and monitoring systems are in place to detect unauthorised access
- Regular security audits and vulnerability assessments are conducted
- OTP verification and two-factor authentication are provided
6.2 Organisational Security
- Only authorised staff members can access personal information
- Staff involved in handling data receive regular training
- Third-party service providers operate under strict confidentiality agreements
6.3 Response to Security Breaches
If a data breach occurs, affected users will be notified as quickly as possible and the necessary corrective measures will be taken.
7. Data Retention Period
299bet retains your information only for as long as necessary.
- Active accounts: Information is retained for the entire period the account remains active.
- Closed accounts: After an account is closed, certain information may be retained for the required period for legal obligations, fraud prevention, and dispute resolution purposes.
- Transaction records: Records of financial transactions are retained in accordance with legal requirements.
- Customer service records: Records of chat and email communications are kept for a limited period in order to maintain service quality.
Once the designated period has ended, information is securely deleted or anonymised so that no individual can be identified from it.
8. User Rights
You have the following rights regarding your own information, and 299bet respects these rights:
8.1 Right to Access Information
You can find out what information we hold about you. By logging into your account you can view your personal profile. For additional information, contact our support team.
8.2 Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. Submit a correction request via live chat or email with valid proof of identity.
8.3 Request to Delete Information
Where there is no legal obligation preventing it, you may request that your information be deleted. However, closing any active account and settling all outstanding balances are prerequisites for this request.
8.4 Right to Object to Processing
You may object to your information being used for marketing or non-essential purposes. We respect such requests wherever possible.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact the 299bet support team via 24/7 live chat or email. Contact address: [email protected]
9. Age Restrictions and Protection of Minors
299bet is a platform strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory.
If we become aware that information from a minor has entered our system for any reason, that information will be deleted immediately and the associated account will be suspended.
To learn about our full policy on the 21+ age requirement and responsible participation, please visit our About Us page.
10. Policy Changes and Updates
299bet reserves the right to amend or update this privacy policy as needed. For significant changes, users will be notified in advance by email or via a notification within the platform.
If you continue to use the platform after any changes, it will be assumed that you have accepted the updated policy. Previous versions of the policy may be provided upon request.
If you have any questions about this policy, contact us directly. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.
11. Contact and Complaints
Contact us with any questions, concerns, or requests regarding your information related to this privacy policy:
Available 24 hours a day, 7 days a week in Bengali and English.
[email protected] — you can send privacy-related requests by email.
We review all requests received with due care and respond as quickly as possible. For complaints, we work towards reaching a fair resolution.